Customer Service & Support

Welcome to LumoNest — Where Comfort Begins with Care.
At LumoNest, we believe that true comfort doesn’t end with the perfect fit — it starts with how you're treated from the moment you land on our store. That’s why our customer care experience is designed to be warm, responsive, and personal.

Whether you're shopping for your first wireless bralette, wondering about sizing, or need help with your delivery — we're here for you.

Our Service Promise

We’re more than a lingerie brand. We're your fit experts, order helpers, and comfort advocates. Every message you send is answered by a real human who genuinely cares about your experience.

What you can expect:

  • Fast, friendly and human responses

  • Transparent, no-drama policies

  • Honest sizing advice based on real customer feedback

  • Hassle-free resolution to any product or delivery issues

  • Clear communication at every stage of your order

 How to Contact Us

We aim to make it easy to reach us and quick to get help.

✉️ Email Support

chencq6814@gmail.com
⏰ We typically respond within 24 hours on business days (Mon–Fri, 9AM–6PM GMT+8).

 Questions About Orders?

Please include:

  • Your order number

  • Your name and email address used at checkout

  • A brief description of your question or concern
    This helps us assist you faster.

 Topics We Can Help With

Whether you’re still browsing or you’ve already received your order, here’s how we support you:

Before You Order:

  • Size chart and fit recommendations

  • Material or fabric information

  • Recommendations for different body types or occasions

  • Gifting and packaging options

 After You Order:

  • Tracking your delivery

  • Missing or delayed shipments

  • Help with returns, refunds, and warranty claims

  • Defective or incorrect items

  • General product care instructions

 Still Unsure?

If you're not sure what bralette suits your lifestyle or you're stuck between two sizes — just write us. We’ve helped thousands of customers feel more confident in what they choose.

Frequently Asked? (FAQ Teaser)

Check out our Help Center for answers to common questions like:

  • “What size should I order?”

  • “Do you offer international shipping?”

  • “How do I return something?”

  • “Can I buy LumoNest as a gift?”

If your question isn’t there, we’re just an email away!

 Let’s Stay Connected

We’re always listening. Share your feedback, ideas, or just say hi — your experience helps shape everything we do.
Want updates, behind-the-scenes sneak peeks, or early access to new styles? Join our newsletter at the bottom of this page.

Thank you for being part of the LumoNest family — we're honored to support your comfort journey.