Returns & Refund Policy

We hope you love everything you receive from LumoNest, but if something isn’t right, we’ll make it right.

 Return Policy:

  • You have 14 days from the date of delivery to request a return.

  • Items must be in new condition – unworn, unwashed, and with all original tags and hygienic seals intact.

  • For hygiene reasons, panties and bodysuits that have been worn or tried on directly on the skin are not eligible for return.

  • Sale or clearance items are final sale unless defective.

 Exchanges:

We do not currently offer direct exchanges. If you want a different size or color, please request a return and place a new order.

 Refunds:

  • Approved returns are refunded to your original payment method within 5–7 business days of arrival at our return facility.

  • Original shipping fees are non-refundable, unless due to our error (e.g. defective item, wrong shipment).

 How to Start a Return:

  1. Email us at chencq6814@gmail.com with your order number and reason for return.

  2. We’ll reply with a return authorization and instructions.

  3. Pack the item securely and ship it using a trackable method.