Returns & Refund Policy
We hope you love everything you receive from LumoNest, but if something isn’t right, we’ll make it right.
Return Policy:
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You have 14 days from the date of delivery to request a return.
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Items must be in new condition – unworn, unwashed, and with all original tags and hygienic seals intact.
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For hygiene reasons, panties and bodysuits that have been worn or tried on directly on the skin are not eligible for return.
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Sale or clearance items are final sale unless defective.
Exchanges:
We do not currently offer direct exchanges. If you want a different size or color, please request a return and place a new order.
Refunds:
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Approved returns are refunded to your original payment method within 5–7 business days of arrival at our return facility.
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Original shipping fees are non-refundable, unless due to our error (e.g. defective item, wrong shipment).
How to Start a Return:
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Email us at chencq6814@gmail.com with your order number and reason for return.
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We’ll reply with a return authorization and instructions.
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Pack the item securely and ship it using a trackable method.